What is complex care
under the NDIS?
Complex care refers to NDIS-funded support for people who need high-intensity daily support to stay safe and healthy.
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This might include support for:
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PEG feeding
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Tracheostomy care
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Seizure management
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Hoist transfers and manual handling
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Mealtime assistance
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Personal care involving clinical needs
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Support with restrictive practices or positive behaviour support plans
How complex care supports your safety, confidence, and independence
Complex care helps you live safely and with dignity, even when you need daily clinical or behavioural support.
It can help you:
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Manage health needs confidently at home or in the community
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Maintain a regular routine with professional oversight
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Reduce hospital visits or disruptions to daily life
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Feel safer knowing your support workers are trained and prepared
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Build independence in other areas, even with high physical or medical needs
How Quilly delivers care that puts you first!
At Quilly, our complex care team is made up of trained, consistent support workers who know how to deliver skilled care with kindness and respect.
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We offer:
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Support workers trained in high-intensity supports and complex needs
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Clinical oversight from experienced mentors and coordinators
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Consistent staff wherever possible to reduce anxiety and risk
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Clear communication with families, coordinators, and health professionals
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Support that respects your dignity, preferences, and privacy
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Flexible delivery in your home, in supported accommodation, or out in the community.
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We know trust is everything and we don’t take that lightly.